Providing medical records to patients by using office staff to produce those records is a money loser. Even if the staff member can generate enough medical records in one hour to cover the staff member’s salary and benefits for that hour it is still a money loser. The reason for this is that staff member has plenty of more profitable thing to do for you. In other words, there is an opportunity cost to having that staff member search for, produce, charge for, and deliver medical records. That staff member could be performing a customer service task for a patient in the office or calling patient to coming in for routine exam and screening, or following up on an unpaid bill.
If you have one or more full time staff members dedicated to processing outgoing medical records. You can completely eliminate the cost of these staff members who carry an average base salary of $34,500 across the United States.
At a rate of $16.60 per hour your medical records secretary / clerk may process 3-4 records per hour.
Depending on your state this results in profitability of $10.25 to $61.00 per hour of your staff member doing this work.
Not so fast…
During the time your staff member was processing medicals records that staff member could have been using that valuable time to make customer service-based phone calls and bring in patients for follow up visits including annual exams.
That person could easily make 6 calls per hour (low estimate) and bring in 3 of those patients with an average reimbursement of $180 each.
ePaper Road can legally reimburse your practice a percentage of the revenue earned from medical records requests each month. This means that ePaper Road not only reduces or eliminates your cost in the processing of medical records at no cost to you, but we also provide your practice with additional monthly revenue.
ePaper Road offers a secure, compliant, fast, and reliable way to fulfill medical records requests while adding to your bottom line.